When a date is set for trial or a hearing at which your client needs to appear, don’t just pick up the phone—write your client a letter. This letter has two purposes: it informs your client of the date and it requests that he or she set up an appointment with you to prepare for giving testimony. Here are some suggestions for what to say in your letter.
Most attorneys are aware of the frequent client complaint about lack of communication from attorneys. Some say it’s the top client complaint about attorneys. So how do you make sure that those complaints are never about you? Here are 4 steps to help you keep those lines of communication open.