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What to Tell Clients About Their Files at the End of the Case

Case files routinely contain documents (and sometimes other property) that clients have provided. The California Rules of Professional Conduct require that an attorney return these items, at a client’s request, when the attorney’s “employment has terminated” (subject to “any protective order or nondisclosure agreement”). Cal Rules of Prof Cond 3–700(D)(1). Here’s sample language that you can use in a letter to a client at the end of the case. Continue reading

Communication Is Key: 4 Steps to Better Client Communication

Most attorneys are aware of the frequent client complaint about lack of communication from attorneys. Some say it’s the top client complaint about attorneys. So how do you make sure that those complaints are never about you? Here are 4 steps to help you keep those lines of communication open. Continue reading

Why Are Client Communications So Important?

In this video, attorney and author Micha Liberty not only explains why client communications are so important, but also describes the most common errors attorneys make in client communications and how to avoid them.

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You Can’t Always Get What You Want, But Get What You Need

A big part of legal representation is identifying and getting key documents from your client. This can sometimes be a bit like pulling teeth, but its critical that you get necessary documents. Here are some helpful guidelines for getting all the documents that you need from your client.  Continue reading

Free Wifi May End Up Costing You

Ongoing technological developments present attorneys with significant challenges in the field of information privacy and security. One of these developments comes in the seemingly innocuous package of “free wifi.” But that Internet connection won’t seem so free if it comes with a State Bar probe for ethics violations. Continue reading

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