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What to Tell a Client When the Case Lacks Merit

When you’re hired to make an initial case evaluation, make sure you have an understanding with the client that, if you find that the case lacks merit, you won’t provide any further representation on it. A case may seem compelling to the client, but you may see a fatal flaw. Explaining this can be uncomfortable, but it’s critical that you do so in a termination letter that clearly states your position. Continue reading

When Your Gut Says Not to Take a Case

You know how you get a “gut feeling” against someone or a situation? This can definitely happen in your law practice. It may be that your personal observations, discussions, or other interactions with a prospective client will lead you to believe that you couldn’t adequately represent the client, or that the client won’t cooperate with you on the matter. When you get that feeling and decide to heed it, here’s how to politely and effectively extricate yourself. Continue reading

Did You Know You’re in the Service Industry?

Thought law practice was all about the law? Think again. Your practice is like any other business—you need to offer excellent customer service to be a success. Here are some tips to help you master the art of customer service. Continue reading

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