What to Tell Your Client When Litigation Is Over

ThinkstockPhotos-474217181When litigation is over and you’ve completed the representation, here’s what you need to tell your client. Continue reading

What to Tell Your Client When the Court Date’s Set

ThinkstockPhotos-488246600When a date is set for trial or a hearing at which your client needs to appear, don’t just pick up the phone—write your client a letter. This letter has two purposes: it informs your client of the date and it requests that he or she set up an appointment with you to prepare for giving testimony. Here are some suggestions for what to say in your letter. Continue reading

What to Say When a Client Lets You Go

break(great for any design)A client may discharge you at any time and for any reason. When it happens to you, be ready to write a letter to the client confirming that the client wants no further services from you and you won’t be providing them. Actually, you may want to say a bit more than that. Continue reading

5 Ground Rules to Explain to Your New Client

The initial interview with a prospective client is the time to explain the ground rules of the attorney-client relationship. Here are five rules to make sure you cover. Continue reading

Is In-House Counsel Your Attorney?

177237307Here’s the obvious: to invoke the attorney-client privilege, the communication must be made to, or in the presence of, the client’s attorney. But things become murky when you have to decide whether that attorney is actually acting as an attorney when the communication is made—an issue that comes up frequently when dealing with in-house counsel. Continue reading

Accommodate, But Don’t Negotiate Your Rates

When you’re starting out in law practice and feeling desperate for paying clients, you may be tempted to negotiate with your clients over your rates for legal services. Don’t do it! Negotiating your rates is not a good idea, but there are ways to accommodate a client and thereby create a win-win situation. Continue reading

Did You Know You’re in the Service Industry?

Thought law practice was all about the law? Think again. Your practice is like any other business—you need to offer excellent customer service to be a success. Here are some tips to help you master the art of customer service. Continue reading

It’s Not Over Until the Withdrawal Is Filed

20130709-220621.jpgYeah! You won your case, negotiated a great settlement, or drafted a complete estate plan for your client! Think you’re all done? Not yet, there are still a couple of things you should do.

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Attorney-Client E-Communications

email_133940537E-mail is a wonderfully fast and efficient way for attorneys and their clients to communicate and transmit information. But with this new technology comes new risks and the necessity to educate your clients on e-mail security. Continue reading