Thought law practice was all about the law? Think again. Your practice is like any other business—you need to offer excellent customer service to be a success. Here are some tips to help you master the art of customer service.
In this short video clip, attorney Galia Aharoni of HG Business Law, LLP explains the why and how of attorney customer service, including having a client communication policy and telling your client what’s going on—even if it’s nothing.
This video clip is from The Basics: The Business Start-Up End of a Private Practice, one of several On Demand programs from The Basics: Personal Injury, a CEB conference that provides grounding in the fundamentals and the practical details every new and retooling practitioner needs.
To help you establish and maintain effective communications with your client—from initial contact and retention to the conclusion of a case—CEB offers the California Client Communications Manual: Sample Letters and Forms, which includes over 65 sample letters and essential forms.
New to practice? Check out CEB’s offers for New Lawyers—including a year of free access to all of our OnLAW practice guides and program discounts! And don’t miss this year’s The Basics Conference in Monterey on September 3-4, 2014.
Related CEB blog posts:
- Attorney-Client E-Communications
- Communication Is Key: 4 Steps to Better Client Communication
- Don’t Get Paralyzed by the Fear of Mistakes
© The Regents of the University of California, 2014. Unauthorized use and/or duplication of this material without express and written permission from this blog’s author and/or owner is strictly prohibited.